Frequently Asked Questions

Everything you need to know about your order and our denim.

How long does shipping take?

Standard delivery typically takes 3-5 business days. Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal or visit any JACK&JONES retail store.

How do I find the right size in jeans?

We recommend using our 'Size Guide' located on each product page. Our jeans come in various fits including Skinny, Slim, and Relaxed; the guide provides precise measurements for waist and inseam.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and popular 'Buy Now, Pay Later' options like Klarna and Afterpay.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can cancel an order within 30 minutes of placement. After that, you will need to follow our standard return process once the items arrive.

Are your products sustainably made?

Yes, we are committed to sustainability through our 'A Better World' initiative, focusing on organic cotton, recycled polyester, and water-saving denim dyeing processes.